This Privacy Policy describes how Efox Services ("we", "our", or "us") collects, uses, stores, and protects information when you use the Aawas Link mobile application ("App"), available on Google Play under package name com.efox.residentapp.

Aawas Link is a housing and community management platform that helps residents, housing societies, apartment communities, security staff, and administrators manage daily community operations digitally.

1. Information We Collect

• Account Information – Name, username, phone number, email address, apartment or unit details, profile photo, and community information.
• Resident Information – Housing records, notices, visitor requests, support tickets, invoices, payment records, and related community management data.
• Device Information – Device model, operating system, app version, device identifiers, IP address, and diagnostic information.
• Usage Information – Information regarding how features are used within the application.
• Push Notification Information – Device notification tokens used to deliver alerts, notices, visitor updates, invoices, announcements, and security notifications.
• Biometric Login (Optional) – If enabled, fingerprint or face authentication is processed by your device. We do not collect or store biometric data on our servers.

2. How We Use Information

• Provide resident and community management services.
• Authenticate users and secure access to accounts.
• Manage visitors, notices, invoices, and support requests.
• Deliver notifications and important announcements.
• Improve application performance and reliability.
• Monitor and prevent unauthorized access or misuse.
• Comply with legal obligations and operational requirements.

3. Information Sharing

We may share information with:

• Authorized community administrators and management teams.
• Cloud hosting and infrastructure providers.
• Push notification and communication service providers.
• Government authorities when legally required.

We do not sell, rent, or trade personal information to third parties.

4. Data Retention

We retain information only for as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and improve platform security.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

6. Your Rights and Choices

• You may request updates or corrections to your information.
• You may disable push notifications through device settings.
• You may disable biometric login from app settings.
• You may contact us regarding privacy concerns.

7. Children's Privacy

Aawas Link is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Third-Party Services

The application may use trusted third-party services including cloud hosting, push notification services, analytics tools, and communication services necessary for operation of the platform.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised "Last Updated" date.

10. Contact Information

11. Consent

By using Aawas Link, you agree to the collection and use of information as described in this Privacy Policy.